Terms & Conditions
Last Updated: October 2025
By accessing or using The Quiet Thread's services, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. Nature of Service
The Quiet Thread provides a confidential space for personal reflection through listening and communication.
This service is NOT:
Therapy, counseling, psychotherapy, or any form of mental health treatment
Medical advice, diagnosis, or treatment of any kind
Crisis intervention or emergency support services
Coaching with guaranteed outcomes or specific objectives
A substitute for professional mental health care or medical attention
This service IS:
A confidential space for personal reflection and processing
Delivered through secure, private communication methods
By using this service, you acknowledge that you understand and accept these distinctions.
2. Your Responsibility
You acknowledge and agree that:
You are solely responsible for your own mental health, decisions, wellbeing, and actions
You will seek appropriate licensed professional help if you need therapy, counseling, medical treatment, or crisis support
You understand that no specific outcomes, results, changes, or benefits are promised or guaranteed
You are using this service voluntarily and of your own free will
You are at least 18 years of age
You are capable of making informed decisions about your participation
If you are experiencing a mental health crisis, thoughts of self-harm, or any emergency situation, please contact emergency services immediately (emergency hotline or local emergency number) or go to your nearest emergency facility.
This service is not equipped to handle crisis situations and should never be used as a substitute for emergency care.
3. Service Terms & Payment
Specific details for each service (including structure, duration, pricing, and deliverables) are provided at the time of purchase
All payments are processed securely through third-party payment providers
Payment terms and conditions are confirmed prior to completing your purchase
By completing payment, you agree to the specific terms for the service you have selected
4. Confidentiality & Privacy
Your privacy is fundamental to this service.
What Is Protected
All communication within our service space remains confidential
Your identity and personal information are never disclosed to third parties without your consent
We handle all information with discretion and care
Communication is conducted through encrypted platforms
Information We Keep
Minimal contact information necessary for service delivery
Payment records as required by law for business compliance
Basic service records (dates of contact, not detailed content)
Communication during active service (securely stored)
What We Don't Keep Long-Term
Detailed notes about personal stories or revelations shared
Permanent records of conversation content
Session recordings (sessions are never recorded)
Data Retention
Communication records are deleted after service completion
Payment records are retained only as long as legally required for business and tax purposes
You may request deletion of your information at any time, subject to legal retention requirements
Limits to Confidentiality
Confidentiality may only be limited in these specific circumstances:
Imminent risk of serious harm to yourself or others
Disclosure of child abuse or abuse of a vulnerable person
Legal requirement through valid court order or legal process
You will be informed if any of these situations arise, except where notification would increase risk of harm.
5. Boundaries & Acceptable Use
To maintain a safe, respectful, and contained space for everyone:
You agree NOT to:
Use this service for crisis intervention or emergency mental health situations
Engage in harassment, threats, abusive behavior, or communication
Share content that is illegal, harmful, or violates the rights of others
Attempt contact outside of agreed service channels or boundaries
Record sessions, calls, or communications without explicit prior written consent
Misrepresent your identity or circumstances in ways that create harm or risk
We reserve the right to:
End service immediately if these terms are violated
Decline or discontinue service to anyone at our discretion
Refer you to appropriate professional resources if your needs fall outside our scope
Protect the safety and wellbeing of all parties
6. Technical Requirements
You are responsible for maintaining reliable internet access and appropriate devices for service access
Communication methods and technical requirements are specified at time of service
The operator is not responsible for technical difficulties on your end that prevent or limit service access
Service may be delivered through various secure communication methods
7. Limitation of Liability
To the fullest extent permitted by law:
The Quiet Thread and its operator make no warranties or guarantees regarding outcomes, results, or benefits from this service
You use this service at your own risk and discretion
The operator is not liable for any decisions, actions, or outcomes resulting from your use of this service
The operator is not liable for any direct, indirect, incidental, consequential, or other damages arising from use of this service
You expressly agree to release, indemnify, and hold harmless The Quiet Thread and its operator from any and all claims, demands, damages, or liability related to your use of this service.
This limitation includes (but is not limited to) any claims related to mental health, emotional wellbeing, personal decisions, or actions taken during or after using this service.
8. No Professional Relationship
Use of this service does not create a therapist-client, doctor-patient, attorney-client, or any other professional relationship
This service is offered as a private, confidential space for personal reflection only
You understand and accept that this is not a regulated professional service
9. Intellectual Property
All content, communications, materials, and methods provided by The Quiet Thread remain the intellectual property of the operator
You may not reproduce, distribute, share, or commercialize any proprietary content, approaches, or materials without explicit written permission
Your personal communications and shares remain your own
10. Dispute Resolution
Disputes arising from these terms or use of service should first be addressed through direct, good-faith communication
Both parties agree to make reasonable efforts to resolve disagreements respectfully
If resolution cannot be reached through direct communication, disputes will be handled according to applicable law
11. Changes to Terms
These Terms & Conditions may be updated or modified periodically
Continued use of services after changes constitutes acceptance of updated terms
Significant changes will be communicated to active service users
It is your responsibility to review these terms periodically
12. Severability
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
13. Entire Agreement
These Terms & Conditions, together with any service-specific agreements provided at time of purchase, constitute the entire agreement between you and The Quiet Thread regarding use of services.
14. Acknowledgment
By using The Quiet Thread's services, you acknowledge that:
✓ You have read and understood these Terms & Conditions in their entirety
✓ You understand this is not therapy, counseling, medical treatment, or crisis intervention
✓ You accept full responsibility for your own mental health, wellbeing, and decisions
✓ You agree to all terms outlined in this document
✓ You consent to information collection and use as described in our Privacy Policy
✓ You understand the limitations and boundaries of this service
Contact
For questions about these Terms & Conditions:
Email: contact@thequietthread.com
Website: thequietthread.com
By proceeding with any service offered by The Quiet Thread, you enter into a binding agreement with these terms.