Privacy Policy

Last Updated: October 2025

Our Commitment to Privacy

At The Quiet Thread, your privacy is fundamental to everything we do. This policy explains exactly how we protect your information and respect your confidentiality.

We believe privacy is built through practices, not promises. We collect the minimum necessary, protect what we hold, and delete permanently when no longer needed.

What We Collect (The Minimum)

Only What's Essential

  • Name - Real or preferred, your choice

  • Email address - For service access and communication

  • Payment information - Processed securely through encrypted payment providers (we never see or store your full card details)

  • Communication during service - Messages, voice notes, or video as chosen by you

Our Approach to Data Collection

  • We collect only information necessary for service delivery

  • We don't track your activity across websites

  • We don't use your data for advertising or marketing purposes

  • We don't sell or share your information with third parties for commercial gain

Our principle: if we don't need it, we don't collect it.

What We Don't Keep

No Recordings. No Transcripts. No Permanent Records.

  • Sessions are never recorded - Audio or video calls exist only in the moment

  • No detailed notes - We don't catalog your personal revelations or stories

  • Messages deleted - Within 30 days after service ends, your communication history is permanently erased

  • Minimal footprint - We keep only what law requires for business operations

What happens in your space stays in your space.

How We Protect Everything

End-to-End Encryption

All communication uses end-to-end encryption through secure platforms like Signal and Proton email. Your conversations remain private and unreadable to third parties, including during transmission.

Secure Payment Processing

  • Payment processing is handled by secure, encrypted payment providers

  • We do not store your complete payment card information

  • Transaction data is protected throughout the payment process

Access Controls

Your information is accessible only for essential service delivery. We maintain strict internal controls to limit access to your personal data.

Data Deletion

Communication records are permanently deleted after your service ends. We do not archive or retain these records beyond this period.

What we retain: Payment transaction records are kept only as long as required by law for business and tax compliance (typically 7 years). These records contain no session content or communication details.

Third-Party Service Providers

We use carefully selected third-party services to deliver our service. We share only the minimum information necessary with these providers:

Payment Processing

  • Payments are processed through Stripe or similar secure providers

  • These providers maintain their own privacy policies and security standards

  • We do not store your complete payment card information

  • Payment providers collect only data necessary for transaction processing

Communication Platforms

  • Service delivery uses end-to-end encrypted messaging platforms such as Signal, Proton, Telegram

  • These platforms maintain their own privacy policies

  • We select providers with strong privacy and security commitments

  • Communication content remains encrypted

Website Hosting

  • Our website is hosted by a third-party provider

  • Hosting services may collect basic technical information for site functionality

  • We do not use third-party advertising or tracking services

We do not share your personal information with these providers beyond what is strictly necessary for service delivery.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Access - Request a copy of the personal information we hold about you
Correction - Request correction of inaccurate or incomplete information
Deletion - Request deletion of your personal data (subject to legal retention requirements)
Restriction - Request limitation of how we process your information
Portability - Request your data in a structured, commonly used format
Objection - Object to certain types of processing
Withdrawal - Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at contact@thequietthread.com. We will respond to requests within the timeframe required by applicable law.

Confidentiality

Our Commitment

Everything shared within our service remains confidential. Your identity and participation are never disclosed to third parties. We treat your information with the same level of discretion expected in professional confidential relationships.

Exceptions to Confidentiality

Confidentiality may be limited in these specific circumstances:

  • Imminent risk of serious harm to yourself or others

  • Disclosure of child abuse or abuse of vulnerable persons

  • Legal requirement through valid court order

You will be informed if any of these situations arise, except where notification would increase risk of harm. These exceptions exist to protect safety and comply with legal obligations.

Cookies and Tracking

We use minimal tracking technologies on our website:

Essential Cookies

  • We use only essential cookies necessary for basic website functionality

  • These cookies do not track your activity across other websites

  • They are required for the website to operate properly

No Advertising or Analytics

  • We do not use third-party advertising cookies

  • We do not use invasive behavioral tracking

  • We do not share browsing data with third parties for marketing

Your Control You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

International Data Processing

Your information may be processed and stored in locations necessary for service delivery and business operations. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from a minor, we will delete it promptly.

Changes to This Policy

If we update this Privacy Policy:

  • The new version appears here with an updated date

  • Significant changes are communicated to active clients via email

  • Continued use means acceptance of updates

We don't make changes lightly. Your privacy isn't negotiable.

Data Protection Compliance

We are committed to compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where applicable. If you have concerns about how your information is handled, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Contact

For questions or concerns about this Privacy Policy or how we handle your personal information:

Email: contact@thequietthread.com
Website: thequietthread.com

We will respond to privacy inquiries promptly and thoroughly.

This Privacy Policy is effective as of October 2025 and applies to all services provided by The Quiet Thread.